Refund & Return Policy
1. Returns
We want you to be happy with your purchase. If there is a problem with your order, please contact us within 14 days of receiving your item.
Because our products are handmade and created with care, returns are only accepted for:
- Items that arrive damaged
- Items that are incorrect or different from what was ordered
Please contact us before returning any item. Items sent back without prior approval may not be accepted.
2. Handmade & Unique Products
Our drawings, patches, and prints are handmade or carefully produced in small quantities. Small differences in color, texture, or appearance may occur. These variations are part of the handmade nature of our work and are not considered defects.
3. Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 14 days with:
- Your order number
- A description of the issue
- Photos of the damaged or incorrect item
We will review the situation and provide a suitable solution.
4. Refunds
If a refund is approved, it will be processed through the original payment method. Refunds will only be issued after the returned item has been received and inspected (when applicable).
Shipping costs are non-refundable unless the item arrived damaged or there was an error on our part.
5. Custom & Personalized Artwork
Custom or personalized artworks are made specifically for you and cannot be returned or refunded, unless they arrive damaged or there was an error in your order.
6. Non-Returnable Items
The following items cannot be returned:
- Custom or personalized artworks
- Items damaged after delivery due to incorrect use or handling
- Items returned without prior contact and approval
7. Contact
If you have any questions about returns or refunds, please contact us through the contact page on our website. We are happy to help resolve any issues with your order.